Archive for November, 2010
Wednesday, November 24th, 2010
As we become more specific about our goals and begin to acquire more knowledge and skills in developing others, our chances of success will greatly increase. The more clear we are on what we want, the more power we will have to achieve it. We all have the means within us to free ourselves from the constraints of early negative conditioning. Attitude change is a result of internal understanding and acceptance.
Once you are able to begin the process of helping people develop positive and possibility attitudes, you create even more possibilities. It’s rather like knowledge and learning. Generally, the more you know and learn, the more you realize there is to learn. The more you focus on possibilities, the more possibilities seem to be possible. High expectation and positive attitudes lead to high performance. High performance leads to higher expectations. Individuals and teams go through four stages of development before they become high performers.
Stage 1: In the beginning, you may find that as people move into uncharted waters and begin to perform tasks and make decisions that are new, they will need a great deal of attention from you. Anytime there is a need for new knowledge or apprehension about the outcomes, people will require direction. Many will have to be shown how to perform a particular task. Others will need explanation, information, and instruction. Most will still look to you for decisions and priorities. Your behavior at this stage should be highly directive. You will need to provide knowledge and model behavior to help people learn, understand, and develop competence. This requires time and patience. That outcome, however, is more time for you because as they become competent, they are more willing to perform functions that once took your time.
Stage 2: As people become more competent in their roles and their attitudes are more positive, the need for highly directive supervision and instruction diminishes. Your role then becomes that of a coach. Coaches still provide direction, suggestions, and input, but begin to elicit more feedback, and decisions are frequently made jointly. As confidence and competence grow, people will begin to make suggestions and provide you with input and ideas. Your behavior needs to be supportive and focused on mutual goal setting, high recognition, and praise for accomplishments. This two-way process creates a tremendous opportunity to lead people to even higher levels of performance.
Stage 3: As people become more confident about their ability to perform their jobs successfully, you can empower them to make decisions that influence the outcomes. Delegate authority to solve problems and make improvements. Enhance personal responsibility and accountability. Create additional opportunities. Be highly supportive but less directive. People need to feel like they have control over those factors which affect their destiny. As they control more of their activities, you can spend less time managing people and processes and spend more time growing the company. Developing people has immense benefits for the future.
Stage 4: At this final stage, people want to do their jobs and they have developed the competence and confidence to know they can. They can be counted upon to make decisions, implement change, achieve their business goals, and positively impact the success of the organization. They will require very little supervision from you. Provide support, but refrain from over managing that which they know how to do. Instead, their greatest need will be your leadership. They will look to you to provide the direction, the values, and the behaviors that they can emulate to help build their divisions, departments, and people. They will seek new and better ways to do business.
Seek out potential leads in your organization. Create an environment, develop the personal skills, and nurture the innovation that can ensure your competitive advantage. Meeting the challenges that you will face tomorrow will require you to drive leadership qualities throughout your organization because it will require everyone to see beyond traditional methods and expected outcomes. The future belongs to those who create it!
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in helping businesses and individuals achieve high levels of excellence and success. Learn how at www.resourceassociatescorp.com or contact RAC directly at 800.799.6227
Tags: accountability, Attitudes, delegate, high performance, Leadership, RAC, Resource Associates Corporation, responsibility
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Wednesday, November 17th, 2010
Your attitude concerning yourself and others are major factors in your success and your ability to lead. They will either stimulate or stifle creativity, progress and the ability to relate to other people. Your attitude is your advance person. It walks into a room before you do. It is generally several feet in front of you. It shouts who you are and what you value louder than any words you speak.
You have feelings about how you think things should be, how you think people should act, and how you think situations should be handled. You’ve thought this way for some time. It’s now the way you think. These thought patterns set off a chain reaction that determines the outcome of all that you do. An attitude prompts a tendency to characteristically react to people, situations, or things in a certain way. It works something like this: what you think about a situation will cause you to adopt a certain attitude toward it; that attitude will then prompt you to behave or act in a certain way; how you behave will then determine what kind of results you get. Thus, attitudes and results are directly related; they exemplify the natural laws of cause and effect.
Attitudes are formed in almost the same way as other habits. The big difference, however, lies in two steps of the formation process. While habits are formed by testing some type of external response, such as tying a tie, or adding cream and sugar to your coffee, many of our attitudes are developed through the formation of internal emotions, opinions, and beliefs long before we are able to understand their effect. We judge a habit as being good or bad by seeing the external results that it yields. However, we tend to evaluate our attitudes according to the internal satisfaction that our emotions, beliefs, and opinions give us, rather than the behavior that follows.
The impact that this has on our daily relationships is enormous. If you believe that the people who look to you for leadership are basically lazy, not highly motivated, and without much potential, chances are that they will prove you right. However, if you believe in the inherent worth of all human beings, their right to dignity, respect, and fair treatment, you probably generate a great deal of trust and a high level of motivation. If you are leading and managing people who have developed negative attitudes and low self images, you will have to help them develop their attitudes and beliefs if you hope to help them improve performance. While you cannot make anyone change their attitude—you can help them to change.
All new experiences carry with them some degree of anxiety, doubt, or fear. Changing attitudes is no different. You may find yourself and others resisting change at first, and that is quite natural. Understanding of that resistance will help you overcome it. Consequently, it is helpful to understand there is a proven process for change.
Conceptually, to change your attitudes you must be willing to sit down and take an inside look at yourself. We are products of everything we have inherited and were exposed to. We are a product of family, friends, disasters, triumphs, role models, leaders, experiences, and much more. We have all the means within us to free ourselves from the constraints of negative conditioning. Attitude change is a result of internal understanding, acceptance, and action!
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in helping businesses and individuals achieve high levels of excellence and success. Learn how at www.resourceassociatescorp.com or contact RAC directly at 800.799.6227.
Tags: attitude, habit, Leadership, opinions, RAC, relationships, Resource Associates Corporation, Success, the change process
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Wednesday, November 10th, 2010
The very word “success” conjures up different images and different feelings for different people and rightfully so. It is a highly personal concept. Success for one person is very different than success for someone else. Any study examining successful salespeople will conclude that they come from different backgrounds, have various levels of education. However, those same studies show that there are some qualities that successful salespeople have in common. One of those qualities is their need to achieve excellence.
Successful salespeople have high expectations of themselves and they set high goals. Goals help you to identify what is important to you. They help establish priorities and balance. Goals provide you with a process to most effectively plan the realization of your life’s dreams. They enhance achievement, add meaning to life, and often provide much needed reminders about things you should be doing. Another success quality is positive self-image. Though you may be unaware of it, you possess a mental picture of yourself. Further, you think and perform exactly like the type of person you visualize yourself to be. A positive self-image, a positive picture of you, is a critical and necessary ingredient to success in sales.
If your image of yourself is positive, skilled, knowledgeable, and able to communicate in terms that make people want to do business with you, then chances are good that your behaviors will be consistent with success. If you doubt your ability or lack confidence, then chances are that your behavior will create doubt in the minds of potential customers. If you want to improve your level of success, begin by improving the way you think. Simply put: to have you must become. You cannot perform consistently when you have a conflict with your basic self-image.
Knowledge will also be an important cornerstone of your success. You will want to be able to position your product or service for maximum competitive advantage. You must be informed and knowledgeable in numerous areas: product knowledge, general knowledge, industry knowledge, competition, skills knowledge, and self-knowledge.
Another quality of successful salespeople is their exceptional ability to communicate. Effective sales interactions focus on the customer’s needs. Sales are made because the customer clearly understands how his or her needs are going to be met. Your ability to understand what the customer’s needs are and how and why they feel the way they do, will enable you to tailor your process to your customer. The ability to ask the right questions is also very important. Listening skills are critical. Knowing when and how to respond to the questions and needs of each customer will directly affect your success. Your ability to understand and apply the basic principles of effective communication will directly influence your sales performance.
Preparation and attention to detail can also help you to achieve higher levels of success in today’s competitive environment. Proper planning prevents poor performance. Be proactive rather than reactive. Most people don’t plan to fail, they fail to plan. If you want to maximize your efforts, develop a strategy for every sales call. Thorough and precise planning makes prospects feel like they are dealing with a professional. Generally, successful salespeople have many more failures than unsuccessful salespeople. The difference is that successful salespeople refuse to give up. They keep trying. They know why they are good and they are committed to getting better!
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in business and management consulting, strategic planning, leadership development, executive coaching, and youth leadership. For more information visit http://www.resourceassociatescorp.com/ or contact RAC directly at 800.799.6227.
Tags: communication, planning, RAC, Resource Associates Corporation, Sales, self-image, Success
Posted in Sales | 1 Comment »
Wednesday, November 3rd, 2010
“Success is determined by our willingness to achieve and the spirit upon which we assume risk and responsibility.” Jan DeLory
If you read this quote and focus on the words that were selected, it packs quite a powerful punch. Success is defined in very individual and personal ways. Some people define success financially, some by the success of their children, some by professional title and status, and some by material items such as the size of the house or the brand of the car sitting in the driveway. How you define success is important to you and to you alone.
However, success by whatever definition is often elusive because of our ‘willingness to achieve.’ How many times have you heard a team member, an employee, family member, or friend say they wanted to achieve something: make more money, buy a new car, earn a promotion, etc., and in subsequent conversations they share their unending frustrations about why they are not accomplishing what they want. Sometimes our desire to achieve something far out weighs our willingness to achieve it. Willingness to achieve means doing what is necessary and having the appropriate attitudes to drive the required activity. Developing and maintaining appropriate attitudes takes courage, the courage to think and behave differently in order to achieve different results. Creating new habits of thought that link directly to desired results takes commitment that can’t waiver when challenges present themselves. Achievement worth having will take extra effort and dedication to the outcome—true success is never easy.
Do you have the spirit to assume the risk and responsibility for your success? Are you confident enough in what you want to achieve that you can say with confidence that you will take personal responsibility and face the risks of success head on? When working with people, one of my biggest frustrations is what I call the “success shell game.” Just like the street game where the shells are moved around in a random pattern for the person to identify which shell the pea is under, many individuals who find success elusive, are just moving the shells of their life around and around. In this case, each shell represents an outside force or circumstance which they believe is the reason for lack of results.
I couldn’t do it because …
It didn’t happen because …
It would have happened if only …
The truth of matter is that most times the obstacle lies deep within us. In the equation of success the only variable you can control with 100% certainty is you.
Most people know Oprah as one of the most iconic faces on TV as well as one of the richest and most successful women in the world. Oprah faced a hard road to get to that position. She endured a rough and often abusive childhood as well as numerous career setbacks including being fired from her job as a television reporter because she was “unfit for TV.” Stephen Spielberg’s name is synonymous with big budget. He was rejected from the University of Southern California School of Theater, Film, and Television three times. He eventually attended school at another location, only to drop out to become a director before finishing. Thirty-five years after starting his degree, Spielberg returned to school in 2002 to finally complete his work and earn his BA. Finally, Winston Churchill, a Nobel Prize winner, twice-elected Prime Minster of the United Kingdom wasn’t always as well regarded as he is today. Churchill struggled in school and failed the sixth grade. After school, he faced many years of political failures, as he was defeated in every election for public office until he finally became the Prime Minister at the ripe old age of 62.
These are just three examples of individuals who wanted to achieve success and they had the courage, the willingness, and the spirit to do what it takes to make it happen. They did not let outside circumstances or obstacles stop them, and they refused to let their own attitude be the biggest obstacles of all.
Your success is linked to your attitude. Do you have the courage to do what is necessary to succeed?
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in business and management consulting, strategic planning, leadership development, executive coaching, and youth leadership. For more information visit http://www.resourceassociatescorp.com/ or contact RAC directly at 800.799.6227.
Tags: attitude, courage, oprah, resource associates corp, stephen spielberg, succeed, Success, winston churchill
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