Archive for the ‘Business Management’ Category
Wednesday, April 13th, 2011
When you begin to think of yourself as a successful leader, you realize that there are more demands on your time than you can possibly fill. This is a common problem faced by many leaders. The solution to this challenge is developing a process of effective delegation. However, delegation is an important tool that many leaders hesitate to use, and it has been the downfall of many leaders. The biggest barrier to delegation is overcoming the attitude that you must do it all! It becomes a leader’s curse when you adhere to the adage, “If you want something done right, do it yourself.”
 Delegation is very different from simply assigning someone a task or project that falls into his or her established job description or requirements. When you delegate, you give someone else one of your job tasks to complete with the authority and control to complete it properly. Delegation is not abdication. You share accountability for the assignment, which is why checkpoints are established to monitor overall progress. Just as the outcomes of your entire department are your responsibility, you are also responsible for the ultimate success of the delegation process.
When delegation is done properly and for the right reasons, it helps foster a climate of trust and creates growth opportunities for your employees. Here are five principles that can help you create an effective delegation process.
- Determine what you will delegate. Effective delegation begins with defining your responsibilities. Write down all of your activities and responsibilities. Review your master list and categorize all of the items into two secondary lists: things you alone must do and things that others could do or help you complete. Anything that falls into the second list presents an opportunity for delegation.
- Choose the right person to delegate the task to. Andrew Carnegie said, “The secret to success lies not in doing your own work, but in recognizing the right person to do it.” The key to finding the right person to delegate an assignment to is matching skills and attitude to the task at hand.
- Clarify the desired results. When the results are clear, it allows the employee to use his or her own creativity and resources to accomplish the task. An added benefit of effective delegation is the individual may find a better and more effective way to accomplish the task or achieve the desired results.
- Clearly define the employee’s responsibility and authority as it relates to the delegated task. Clearly communicate the expectation, responsibilities, and timeline. Be sure to ask the employee to share his or her understanding.
- Establish a follow up meeting or touch points. The follow up meetings should be focused on two things—monitoring progress and determining the need for assistance. The number of follow up meetings will vary based on the scope of the task or project and whether the employee is new or a long term member of the department.
Once you have created a solid process for delegation, stick to it, and avoid reverse delegation. At times, a team member may try to dump the delegated task back to you, and you may feel tempted to take it back especially if he or she seems to be struggling. Helping him or her stretch outside his or her comfort zone is all part of a positive growth and development. Use the scheduled follow up meetings to manage the delegation process, provide encouragement, and monitor the results!
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in helping businesses and individuals achieve high levels of excellence and success. Learn how at www.resourceassociatescorp.com or contact RAC directly at 800.799.6227.
Tags: attitude, challenge, delegation, Leaders, resource associates
Posted in Business Management, Leadership, Management | 2 Comments »
Wednesday, January 5th, 2011
If you search Google for “why businesses fail” you will get about 6.9 million results. Many of those articles will talk about the pitfalls and untold reasons why businesses go out of business. Our stance is, instead of the focusing on what went wrong, focus on planning and building for success. Outcomes that are focused on are typically the outcomes that are generated. If you want to build a successful business you need to focus on success.
We can learn a great deal from businesses that fail and apply that knowledge to actions step that propel a business toward success and away from failure. Here are some important elements of a successful business to consider.
- Develop a plan. You can get where you are going much faster if you have a road map. Developing a plan for your business that includes a vision, objectives, and critical success factors creates a road map. Evaluating potential problems and challenges before they happen often eliminates crisis. Reviewing financial, equipment, and employee needs creates preparation. Developing a marketing, advertising, and customer growth plan ensures focusing on the right activities. Develop a plan and revisit it frequently.
- Execution is key. Developing a plan is the first step to executing your plan. Daily action steps are what make it come to fruition. Do you and your team members know what they need to do, focus on, and accomplish in order to make the business goals a reality? Frequent and consistent communication with your team will help ensure that everyone is working towards the right outcomes.
- Know your customers. Who are your customers and why do they buy from you? What makes your product or service different or better? Creating and growing a loyal customer base is the key to business sustainability. If asked, customers will tell you exactly what they need. Ask frequently and listen intently. As the world changes so do customers requirements of your product or service.
- Evaluate competition. Who is your competition and how do you compare? Competitive research is well worth the time and effort. Know what your business is up against. Understand competitor’s products and services and how potential customers compare those products or services to your company. This knowledge is vital as it allows you to make well-informed advertising and marketing decisions.
- Be able to adapt. Business environments and customers change. The ability to adapt to the ever-changing face of business is just as important as planning. Your plan provides the road map but every once in awhile there will be obstacles located in the middle of the road and a course correction will be necessary. Being able to adapt quickly will allow the course correction to be as seamless as possible.
- Maintain focus. Know where you going and what you want to achieve at all times. Distractions can mean death to a business. It becomes very easy to lose sight of the big picture when a distraction presents itself. Again, count on your plan to provide the road map and make goal-oriented decisions. Distractions have a bad habit to allowing us to race down blind alleys and take our eyes off of the real objectives.
Creating a successful and sustainable business is not always easy; however, the rewards often out weigh the challenges. Put yourself in a position to win at business by giving yourself all the advantages listed above and the results you desire will follow!
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in helping businesses and individuals achieve high levels of excellence and success. Learn how at www.resourceassociatescorp.com or contact RAC directly at 800.799.6227.
Tags: competition, customers, Execution, failure, focus, goggle, planning, Resource Associates Corporation, Success, Sustainability, sustainable business rac, why businesses fail
Posted in Business Management, Sustainability | No Comments »
Wednesday, September 15th, 2010
Innovation has become a popular topic in business over the last several years. However many companies confuse improvement with innovation and they are not one in the same.
Improvement is evolutionary where innovation is revolutionary. “Innovation is about creating breakaway differentiation, it’s about creating superior economic returns and it’s about creating what author Geoffrey Moore describes, as ‘an outcome competitors are either unable or unwilling to match’.” (Peter Lefler founder of The Spruance Group)
In order for a company to achieve innovative ideas the company needs to foster a culture of personal innovation. Every employee, team member, or contributor within your organization can enable innovation. They are living every process, talking with every customer, working on every production line, so they know very clearly what works well and what does not work. And, if asked they can tell the organization how it can be done better! The question becomes what process does your management team have in place to ask your employees what they believe the organization can do better?
Innovative opportunities are constantly squelched by poor organizational goal definition, poor alignment of actions to goals, poor participation in teams, poor monitoring of results, and poor communication as well as access to information. Help your people be part of the solution and contribute to a higher level of organizational success.
In a recent project with an insurance company, a cross functional team was brought together to evaluate, rework and present a low cost, no cost solution to shorten their policy approval process which was currently 13 days. They knew the industry average was 12 days. The team worked together for five days. By Friday afternoon the team was presenting to management a no-cost, reworked process taking the existing process of 13 days down to three days. Once the team was given the objectives they went to work and as a team saved the organization 10 days and a significant amount of money. They did not just present improvement … they innovated the process.
Allowing your employees to contribute means they are participating and taking responsibility for accomplishing goals. It’s important for each team member to have a clear understanding of his/her part in helping the team accomplish its goals. Utilizing employees with different strengths creates high performing and innovative teams. The key to employee contribution and innovation is in creating a culture in which people are encouraged to challenge, question, and try new things.
Creating an innovative culture is not a switch that can be flipped overnight. There may be resistance at first because changing a culture is never easy. However, in this case the change and the results are worth it. Communicate the organization’s goal and objectives and communicate the details of those goals frequently. Put a process in place that offers a safe way for employees to share ideas for improvement and innovation and always provide feedback. Establish cross-functional teams to evaluate important business processes and listen intently to what they have to say. If management stays committed to the cultural change, you will see the insecurity and resistance dissipate fostering some of the best innovate and revolutionary ideas your company may ever have seen.
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in helping businesses achieve sustainable results through management consulting, strategic planning, leadership development, executive coaching and youth leadership. For information on creating a leadership succession plan visit www.resourceassociatescorp.com or contact RAC directly at 800.799.6227.
Tags: communication, contribution, improvement, innovation, RAC, Resource Associates Corporation, revolutionary, Success
Posted in Business Management, Communications | No Comments »
Wednesday, September 8th, 2010
Depending upon what research study you read, companies in the United States are spending upwards of 134 Billion dollars a year on employee training and development.
However, according to a study on retention in The Journal of Economic Education, the annual rate of retention loss for employee training and development averages between 13 to 23%. In other words, American employers are throwing away between 17 and 30 Billion dollars a year on unused or lost training and development.
In any business environment wasted dollars is bad, and in today’s business environment, eliminating wasted dollars is mission critical. The situation at hand is really a double-edged sword. Companies need to continue to invest in the development of their people (even now) in order to manage brain drain, to engage and motivate younger employees, and to create future leadership and growth initiatives for the organization all the while maximizing every dollar invested. So how can an organization accomplish both objectives simultaneously?
The good news is it can be done, but it does require examining and implementing employee training and development in a different way. It starts with understanding it is not just about the degree to which participants acquire the new knowledge, skill, or attitude, and it is not just about whether the participant attended the actual event. It is more about how the new knowledge, skill, or attitude is applied and how the application can positively impact a business through quantifiable results.
Donald Kirkpatrick is Professor Emeritus of the University of Wisconsin in North America and a past president of the American Society for Training and Development (ASTD). He is best known for creating a highly influential model for training and development evaluation. It is defined by four levels of participant learning.
His first two levels of learning are typically how companies measure the success of their training and development investment. Kirkpatrick defines the first level of learning as reaction. Reaction measures whether participants liked the event and the measurement tool is usually the session critique often referred to as a “smile sheet”—did the participants enjoy and find some value in the time they spent? Kirkpatrick’s second level focuses on participant learning. Did the participants acquire the new and intended knowledge, skill, or attitude? Often at this level pre and post testing is used as a measurement tool. What was the participants’ level of knowledge going into the training or development event, and how much did the level of knowledge increase as a result of completing the event?
Level one and two are important because you cannot move to Kirkpatrick’s level three and four without starting at the beginning. Kirkpatrick’s levels of learning are interconnected, as it is a learning process. However, many companies don’t pursue measurements beyond Level one and two because three and four require detailed goals and actions steps and take time to measure as well as manage.
Kirkpatrick’s Level three is focused on improved behavior. To what degree did participants take the new knowledge, skill, or attitude and apply it to the real world setting of their job, their role, and the goals of their department/company? Changing behaviors takes time, but by allowing time to pass participants have the opportunity to implement the new knowledge, skills, and attitude therefore learning retention and job transferability can indeed be measured—did behaviors change as a result of the new learning? Ideally this measurement is conducted three to six months after the learning event with commitment from not only the participant but their manager, team leader, boss, etc., to follow-up and measure individual application.
Level four focuses on measurable business results. Level three sets the stage and creates the ability to measure results long-term. By allowing time for the participants to actually apply the new knowledge, skill, or attitude and by measuring the improved behavior through individual goals and action steps, looking at improved results through an entire team or department is the next logical step. Here are some examples of achieving level four successes within a team or a department:
- Creating a development/training process focused on improving the knowledge, skill, and attitude of members of a sales team could lead to level four measurements such as increased sales volume, increased customer retention, shortening the sales cycle, and increased profitability—all meaningful results to the success and profitability of an organization.
- Working with any department or company in the area of process improvement could lead to level four improvement such as reduction of defects, errors, rework, time, and improvement of efficiencies. If a company could take their typical three-week order processing system down to 24 hours, the saving of company resources and the financial impact is huge.
In today’s world, positive business results and taking full advantage of every investment is crucial. For future training and development events take the time, make the commitment, and follow through to Kirkpatrick’s level three and four. The business results will be unparalleled to what your organization has experienced in the past.
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in helping businesses and individuals achieve high levels of excellence and success. Learn how at www.resourceassociatescorp.com or contact RAC directly at 800.799.6227.
Tags: development, journal economic education, Kirkpatrick, RAC, Resource Associates Corporation, results, Retention, training, wasted dollars
Posted in Business Management, Management, Retention | 1 Comment »
Monday, March 29th, 2010
Trust is essential to the success of any team.
Outstanding performance and winning teams are based on trust and competencies that produce results. Trust is a belief that those who you depend on in your team will meet your expectations. When trust is present, your team members will work effectively together, share information freely, share challenges and mistakes, admit lack of knowledge, and commit themselves to the success of the team. It is easier to build trust when working in the same physical environment because you will be exposed to many visual clues. Researchers say that it takes less than four minutes to make a trust judgment based on someone’s voice, body language, and words. However, in today’s business arena, there are times where a team is functioning remotely and developing trust can never be forgotten or pushed to the wayside.
When people fail to work well together, it is often because there is no trust. When there is no trust, there is fear, and fear is a major deterrent to innovation and results, and without trust the best ideas will never surface. Trust can never be mandated, as it must always be earned. There must be honest, complete, and open communication delivered in a way that fosters mutual respect. Your employees must feel free to ask questions with the confidence they will receive support and the necessary information. Each employee must also feel free to openly express his or her thoughts and feelings. There can be no hidden agendas or clandestine activities. An effective leader must become an expert at ensuring that everyone is kept informed and feels that they are in on things.
In his book, Building Productive Team, Glenn Varney introduces what he calls the Trust Cycle as a means of showing how leadership can prevent cynicism and establish trust. The Trust Cycle shows “Trust is developed from adequate to total information so that the individual can influence or make decisions, which builds more trust.”
There are many factors and behaviors that build trust, and even though developing trust is a very individual experience, research has shown there are some common factors, which help create an environment of trust. Trust can be enhanced when a leader focuses on building strong relationships with and among the team. Review the following categories and concepts as it relates to your department, team, or business unit. What can you do to build stronger relationship and deeper trust within your team? How will it impact the overall results?
- Results: All team members are focused on and produce results, exceed customers expectations, meet delivery times, and measurable results are documented.
- Integrity: Team members can be trusted to mean what they say when they say it, show commitment to the team, do what they say they will do, communication is essential, and behavior is in the best interest of the team.
- Change: Team members are willing to change and adapt, open to other view points, and are flexible.
- Empathy: Putting yourself in a team member’s shoes and showing care and concern are culturally sensitive, and sensitive to the impact of all decisions.
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in helping businesses and individuals achieve high levels of excellence and success. Learn how at www.resourceassociatescorp.com or contact RAC directly at 800.799.6227.
Tags: building productive teams, Communications, glenn varney, Leadership, Management, performance, RAC, Resource Associates Corporation, results, trust
Posted in Business Management | 1 Comment »
Wednesday, March 3rd, 2010
Many studies document the Boomer exodus from business and industry.
Albeit some Boomers may be reevaluating their time line based on the economic changes, but there is no question that a high percentage of the 77.5 million Boomers will be vacating corporate America in the next five years. (Study conducted by AARP-2008)
56% of business and industries’ Boomer population hold leadership positions. Conversely, there are only 46 Million Gen X and Gen Y’s to take the place of those vacating Boomers. These numbers reflect why business and industry need to be so concerned about brain drain and develop a strategy to combat it.
A recent report conducted by OI Partners state that 54% of companies surveyed said they did not have enough qualified candidates working for them to succeed their executives and managers and 14% weren’t sure if they have enough leadership successors in place. The survey included responses from 212 primarily large and mid-sized employers throughout North America.
The luxury of time is gone. Organizations must get prepared and begin implementing a leadership succession plan. Having prepared leaders at all levels of an organization is a management strategy and a competitive business advantage. Organizations achieve sustainability and growth through their leadership and the quality of that leadership. The important skills necessary to lead a company to succeed in the upcoming years will be different. In addition to being able to lead people, new leaders will need to plan strategically, inspire commitment, and manage unyielding change. However, to be an effective leader takes much more than skill. It also requires the appropriate attitudes and behaviors. There are many tactical skills of leadership, but without the appropriate attitudes and behaviors, the skills are almost meaningless. We talked in a previous post about how actions speak louder than words. It is difficult to inspire commitment in a team when the leader’s body language, tone of voice, and behaviors reflect something entirely different. Managing change becomes very difficult if a leader’s attitude is “this too shall pass.” In order to manage unyielding change a leader needs to be aggressive, innovative, and responsive. And yes, it takes certain skills to be aggressive, innovative, and creative, but success in these areas requires the right attitude equally as much as the right skills.
In working with clients to develop their leadership bench strength we have found the following formula works extremely well:
In order for your business to achieve Improved Results (IR) there needs to be Positive Behavior Change (PBC). We have found a successful way to achieve Positive Behavior Change (PBC) by customizing a process unique to the client that addresses the needed Attitudes, Behaviors, and Skills (ASK) combined with a Goal Accomplishment (Goals) model that drives Positive Behavior Change (PBC) which leads to measurable and improved results.
As your organization develops future leaders for your organization, you need to ensure there is a solid base of leadership skills is important. What attitudes and behaviors do you want people in leadership roles to exhibit? What messages do you want them to send when they are not talking? What example do you want them to set when no one is officially watching? To identify a true leader, observe his/her behavior and attitude as it will tell you a great deal more than an evaluation of their skills.
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in helping businesses achieve sustainable results through management consulting, strategic planning, leadership development, and executive coaching, and youth leadership. For information on creating a leadership succession plan visit www.resourceassociatescorp.com or contact RAC directly at 800.799.6227.
Tags: AARP, attitude, Behavior, Boomers, Change, commitment, gen x, gen y, improved results, leadership succession, RAC, Resource Associates Corporation, Success
Posted in Business Management | No Comments »
Wednesday, February 24th, 2010
Human capital is a top priority in today’s organizations.
In fact many organizations are faced with the reality that they need to get more results through smaller and perhaps more fragmented teams. As your employees have added and shifted roles, positions, and responsibilities, how do you know you have the right people in the right positions in order to maximize your organization’s efforts and outcomes?
The reality is, in some cases you do have the right team members in right places, and in some cases you probably guessed wrong, as we all have. Companies forced to reorganize made quick decisions resulting in people landing in the wrong roles. Likewise, companies that have experienced intense growth have ended up with similar results. Diagnostic assessments can help you to determine performance gaps and help your company to effectively understand and align the talents, behaviors, and motivators of every employee. Having the right employee in the right position is as critical to the individual’s success as it is to the success of the company.
The first step in bridging performance gaps is for management to be committed to a people development process for employees. It should be based on the skills, attitudes, and behaviors necessary to do their jobs successfully. If the size of the organization is large enough it can be HR implemented, but the objectives and strategies of developing employees and how those employees are going to help drive results needs to be driven by management.
After the commitment is in place and the objectives have been identified, diagnostic assessments can help specifically and individually determine performance gaps, as developmental issues will be employee specific. Assessments can also be the secret tool for creating skill development as well attitudinal and behavioral improvement while eliminating resistance to change.
When working with clients, we focus diagnostically on the whole person as defined by these three key areas:
- WHAT natural talents do your employees possess? How do they make decisions and interact with the world around them, as well as how do they perceive themselves?
- WHY are your employees motivated to use their natural talents, based on their personal motivators and drivers? Everyone has their own unique mix of personal drivers and motivators that help guide them toward success. Understanding what really drives a person is a crucial part of success.
- HOW do your employees prefer to use their natural talents, based on their preferred behavioral style? Since each individual has their own unique preferences and habits for how they like to behave, this understanding is crucial when working with team members, as a leader or manager, or in an environment that requires conflict resolution.
Establishing new behaviors requires the employee feel able to adopt the behavior and feel comfortable doing so. A well-designed people development process focused on objectives using diagnostic assessments drives long-term change. We consistently see 80-100% in adaptable change after the completion of a development process with sustainable results that remain a year later. To learn how to achieve these types of sustainable results for your business visit www.resourceassociatescorp.com.
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in business and management consulting, leadership development, executive coaching, and youth leadership. For more information visit www.resourceassociatescorp.com or contact RAC directly at 800.799.6227.
Tags: Assessments, Attitudes, Behaviors, Diagnostic, Motivators, Natural Talents, Performance Gaps, results, skills, Wrong Role
Posted in Business Management | 2 Comments »
Friday, December 4th, 2009
Is your business stuck?
Many businesses of many sizes have spent the last year dealing with the challenging times. Some businesses have failed, many are still floundering, and many businesses are just stuck. Often when we are defensively forced to deal with outside forces we get so ingrained in our defensive mechanics that we get stuck in that mind set. Defensive mechanics will not lead to positive growth and/or results. There is no question the business world is in the process of creating a new normal. The question becomes how is your business creating and defining its new normal? What will positive growth and future success look like for your company?
It has been our experience that creating a new normal requires going back to basics. Here are some thoughts to consider that have helped our clients get unstuck:
- What is the basic foundation and business philosophy of your company?
- Why are you in business?
The answer to these two questions will reconfirm or reestablish the reasons your business exists and provide a much needed guidepost. After you reconfirm or reestablish the reasons your business exists take the time to review your vision and values.
Tom Peters said, “A clear vision of the desired future state of the organization is an essential component of high performance.” Creating a new normal requires reevaluating your vision of the desired state. Based on the changes in the current business climate, what will your organization look like in the future? The vision statement provides focus for everyone in the organization. An understanding of the vision provides the foundation for day-to-day decisions. A vision energizes action, toward a future that is better than today. How does your company’s vision need to change? There is one universal rule in success: you will never be greater than the vision that guides you. Perhaps for your organization, getting unstuck requires revitalizing your company’s vision.
In addition to a clear vision a successful company needs to communicate values and principles by which they do business. Values represent your philosophy for achieving success and they serve as important guidelines for everyday behaviors and decisions. How have recent changes in the business world impacted your values and principles? What does your organization believe to be true and non-negotiable today? As Peter Drucker said, “The purpose of an organization is to attract and maintain customers in order to generate profits and viability.” Issues such as current customer’s expectations, product quality, and service should be taken into consideration in your values statement. Your values should take into account how you feel about and the value you place upon your customers, your employees, your suppliers and vendors, stockholders, the community and all others with whom you interact and do business.
Re-evaluating your vision and values are the first two steps to revisiting your strategic direction. We have found in these ever-changing times that strategic planning is no longer a discretionary decision, and it provides the impetus to getting unstuck. Create your business’s new normal by re-evaluating your strategic plan and implementing the critical success factors that will propel your business forward. There is a very high likelihood that what you are doing today and what you did yesterday will not produce the results you want to see tomorrow.
Tammy A.S. Kohl is President of Resource Associates Corporation. For over 30 years, RAC has specialized in business and management consulting, strategic planning, leadership development, executive coaching, and youth leadership. For more information visit www.resourceassociatescorp.com or contact RAC directly at 800.799.6227.
Tags: business, Management, new normal, Peter Drucker, Strategic Planning, Success, Tom Peters, Values, Vision
Posted in Business Management | 6 Comments »
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