Comments for Resource Associates Corporation Blog

Comment on Increase Profits Through Increased Customer Retention by Leanne Hoagland-Smith

Leanne Hoagland-Smith — Thu, 10 Jun 2010 10:56:56 +0000

Having repeat customers is a proven way to increase profits. Sometimes those in business forget to examine their costs because you cannot outsell losses.

Comment on Attitudes Affect Everything We Do by Leanne Hoagland-Smith

Leanne Hoagland-Smith — Fri, 28 May 2010 12:43:52 +0000

Individual attitudes absolutely affect our behaviors. What may happen is that our beliefs which are much like buckets hold a plethora of attitudes. Until all the attitudes within a particular belief have been identified, only then can forward progress be made. Diversity training is a prime example of the complexity of beliefs and attitudes. Always enjoy reading about possibility thinkers. Thanks for the posting.

Comment on What’s Your Organization’s Customer Loyalty Score? by Leanne Hoagland-Smith

Leanne Hoagland-Smith — Fri, 21 May 2010 13:31:07 +0000

Agree wholeheartedly using the customer loyalty score is a great idea. However, there is a gap between “How likely are you” even those who score 9 and 10 and those customers actually taking physical action to make a referral. People are busy and many fail to actually make those referrals even if they are extremely pleased with the overall experience.

What this gap suggests is businesses may need to put into a place a process to determine how their new customers heard about them. This process should include reconnecting with the referring source and acknowledging that referral.

Comment on Since When is Poor Service the Customer’s Fault? by Leanne Hoagland-Smith

Leanne Hoagland-Smith — Thu, 13 May 2010 13:01:57 +0000

Great examples and thanks for sharing. I encourage even individuals within a company with a stated vision statement to construct their own so they can align their dreams and goals with the company’s. This helps especially during performance appraisals.

Comment on Authority vs. Power by Lanny Vestal

Lanny Vestal — Fri, 09 Apr 2010 12:48:07 +0000

Hey. been following your articles latetly and I came across this one. Thanks, it’ll keep me thinking for a while.

Comment on The Leader as Coach by Online Shopping

Online Shopping — Fri, 09 Apr 2010 12:44:42 +0000

I am always searching online for articles that can help me. Thank you

Comment on Customer Satisfaction Versus Customer Loyalty by Leanne Hoagland-Smith

Leanne Hoagland-Smith — Fri, 09 Apr 2010 10:56:11 +0000

Great points! A recent article in the New Yorker revealed that brand marketing is losing favor specific to customer loyalty. What is now driving repeat business is the total customer experience. Hence the loyalty walk now even has more value than ever before. A poll in March of 2010 by Harris even shows more people leaving brands because of bad commercials, dislike of spokesperson (values anyone?).

Comment on Solve the Mystery of Increasing Sales by Stefan Mausey

Stefan Mausey — Fri, 09 Apr 2010 00:33:41 +0000

Awesome opinion. I got to your website from bing while i was searching for job search engines. I will turn over your site to our clients and I am sure they hopefully think the same about your work on this site. Regards

Comment on A Theory of Motivation and Process Improvement by Zoila Stagman

Zoila Stagman — Mon, 05 Apr 2010 16:03:45 +0000

I’m happy! You seem very knowledgeable about this topic and it shows. Looking forward to future posts. Cheers!

Comment on Determining and Improving Performance Gaps by Anonymous

Anonymous — Sun, 04 Apr 2010 11:06:04 +0000

Very super information.