During a national customer conference in San Antonio, TX, Resource Associates Corporation (RAC) released a new development process in the area of Team Leadership. A team leader is the main link between the organization’s goals and the people who are responsible for the daily activities that make those goals a reality. Because of the necessary and integral role that this position plays, it is obvious that good team leaders are key to the success of any organization. Many everyday decisions required within this role affect profits, productivity, and service levels, as well as attitudes and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a team leader would require years and years of training. However, most team leaders have had little or no training in the required skills.

Almost universally, today’s team leaders are made up of men and women who have been promoted from being a superworker to being a team leader. The Team Leadership process makes team leadership development not only possible, but also eminently profitable. Individually, each team leader reflects the proficiency of a specialized knowledge, which creates a powerful force that assures the achievement of organizational goals through its people.