Since 1992, RAC has offered the processes of Total Quality Institute (TQI) to help solve challenges directly related to the operational side of business. We view quality as a management philosophy - one that is strategically centered, management-driven, customer-focused, and employee-supported.

Our approach is to build quality into the business and operating processes by removing variability and/or non-value-added steps and waste depending upon the situation.

Knowing that change is never easy, we focus on results, use appropriate tools, and just-in-time training. When variations in a process are causing problems, we use root cause analysis to produce more consistent results. When excessive time, lack of flexibility, high costs, or lack of successful process outcomes are creating undesirable results, we will look to eliminate waste and non-value-added steps. At times we may create an entirely new process while at other times we eliminate redundancies and bottlenecks.

Our uniqueness lies in our implementation model:

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This proven model focuses on aligning management and operating systems with strategic direction while focusing on the customers. After all, if your customers can't see the difference, what has been achieved?

Client achievements include:

• Improved customer and employee loyalty
• Increased speed and accuracy
• Improved profitability
• Improved time to market with new products
• Improved market share
• Increased revenue
• Increased capacity and productivity
• Created continuous improvement and customer-focused growth
• Alignment of management and operating systems with
  strategic plan
• Improved team work through employee involvement
• Less rework

If you would like information about RAC's career and business opportunities, click here.

If you would like help solving your operational challenges, click here.

Testimonials
During the evolution of the various stages of training, we witnessed a dramatic shift in attitude, spirit, and cooperation among associates. We received comments that affirmed that the participants were receiving a broader understanding of business issues and what they were learning helped them with daily life and family issues. Additionally, we recognized the bottom line improvement almost immediately with cost reductions of up to 40% allowing us to honor our commitment to not eliminate jobs due to "lean" improvements.
- William L., President (extruded rubber products)

During the past two years, you helped us "reinvent" the company by shaping a strategy for the future based on our markets and resources. Harnessing the talents and energies of our most important resources, our employees, we were able to utilize strategy to align our structure and clean up the "white spaces" in our business and production processes that provided significant impact on the bottom line.
- Gordon, President (precast concrete technology)

During past six years, your approach and organizational alignment model helped us shape a strategy and structure for the future based on our markets and resources.
- Lisa Jane, CEO (supplier of paint pigments)

The team was very enthusiastic about your leadership style and the way you engaged and motivated the cross-functional team. Your engaging style and mentoring not to accept the status quo, while also thinking outside of the box, is evident in the results achieved. In reviewing the methods and results from my personal perspective the mapping process for the current and ideal process really worked well. This resulted in a quick assessment, the effectiveness of the current program, and the identification of waste and the barriers to reaching the ideal process. The overall result was a new process that is very effective, is efficient, and has resulted in yearly savings of approximately $1.2M.
- Paul W., CTO